Video verification allows companies to verify users remotely instead of requiring users to visit physical branches.

How It Works

The process may change depending on business needs, but the typical steps are as follows:

1. The user initiates the eKYC process via the official website or mobile app.
2. They provide their personal information, such as name, date of birth, and address. They also submit a clear image of their government-issued ID.
3. The user participates in a live video verification session using their device's camera (e.g., smartphone or webcam).
4. A human verifier guides the customer through a series of steps, such as having the user show their ID on camera, comparing the image on the ID with their live appearance, performing a "liveness" check, and answering security questions.
5. After the video verification, the system cross-checks the information provided by the user against various databases and sources.

Benefits

• 🔒 ENHANCED SECURITY: Video verification makes it difficult for fraudsters to impersonate someone else, as it involves real-time interaction and comparison of the customer's live appearance with their government-issued ID.
• 🤝 LEVERAGE EXISTING STAFFING: This method is suitable for companies that have existing customer support teams that can take advantage of video verification systems.
• 📝 DIGITAL SIGNATURES: EMAS CIDA also bundles digital signatures with video verification services, further streamlining the user onboarding process.

Limitations

• 🔍 PRIVACY CONCERNS: Some customers may be hesitant to participate in video verification due to privacy concerns or discomfort with sharing their live appearance.
• 🌐 INTERNET CONNECTIVITY: Video verification requires a stable internet connection, which may not be available for all customers, especially in remote or rural areas.
• 🔧 TECHNICAL ISSUES: Customers may face technical difficulties, such as poor video quality or device compatibility issues, which can hinder the verification process.