The Importance of Proper ID Document Capture
Innov8tif’s OkayDoc is an ID document authentication module that uses mobile phone cameras to verify the legitimacy of ID documents. A bad capture can reduce authentication accuracy, leading to user onboarding failures.
Best Practices for ID Document Capture
To ensure a successful ID document capture, users need to follow the following practices:
- Good Lighting: Encourage users to capture their ID document in a well-lit area, with no glare or reflections. This helps the camera capture a clear image of the document.
- Proper Orientation: Advise users to position the ID document flat and straight, with no excessive tilt or rotation.
- No Obstruction: Remind users to ensure nothing is covering or obstructing the ID document, including fingers or other objects.
- Not Blurry: Instruct users to keep the camera steady and maintain focus on the ID document to prevent a blurry image.
- Not Hidden in Shadow: Recommend users to avoid capturing the ID document in areas with shadows, as this can cause parts of the document to be difficult to read.
Strategies to Improve Capturing Accuracy
Businesses can implement the following strategies to encourage better capturing practices amongst users:
- User Priming: Provide clear instructions and examples of proper ID document capture at the beginning of the eKYC process to build awareness.
- Real-time Feedback: Innov8tif does provide an SDK (Software Development Kit) that offers real-time feedback during the live capture process. This can help users correct any issues with their capture before submitting the image for verification, reducing the need for manual intervention.
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